Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. Customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries have achieved 69% higher agent productivity, 61% higher sales conversions and have scaled operations by 300% with no additional headcount. Brand Embassy helps companies to accelerate the digital transformation of contact centres in an agile and scalable manner. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai. (Exited in 05/2019.)
The new owner is NICE (NASDAQ: NICE), the global leader in digitalisation of customer care.
Brand Embassy’s original founders, Vít Horký and Damián Brhel, and all investors including Rockaway Capital and…
Brand Embassy, a start-up established by Vít Horký and Damián Brhel in 2011, has become an extraordinarily successful project that has recently gone beyond the borders of the Czech Republic and even beyond Europe… .
NICE inContact (Nasdaq:NICE) today announced that Brand Embassy Ltd. is part of CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Brand Embassy’s omnichannel…
